TERMS AND CONDITIONS
This website is operated by Sporting Holiday Group LTD.
Throughout the site, the terms “we”, “us” and “our” refer to Sporting Holiday Group Ltd. We will also use the term “you” to refer to you, and our customers.
Sporting Holiday Group Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all Terms, Conditions, Policies and Notices stated here.
Please read these Terms and Conditions carefully before using our website. By using any part of the site, you agree to and are bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.
Section 1 – General Terms and Conditions
We reserve the right to refuse service to anyone for any reason at any time. A breach or violation of any of the Terms will result in an immediate termination of your activity.
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your country, or that you are the age of majority in your country and you have given us your consent to allow any of your minor dependents to use this site.
You understand that your content (not including credit card information), may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Section 2 – Store Terms and Conditions
Our online e-commerce merchant services are provided by Stripe Payments UK Ltd, which allows us to sell our products and services to you safely and securely.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors on the website will be corrected.
Section 3 – Payments
All payment will be made through our online e-commerce merchant services, provided by Stripe Payments UK Ltd.
You must provide current, complete and accurate purchase and account information for all purchases made on our website store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
We will notify you as soon as possible once your order has been confirmed.
Section 4 – Cancellation by You
You may cancel your booking at any time, with the relevant refund occurring. But in special circumstances, we can make other arrangements.
Should cancelling your order lead to any surcharges by either our airline supplier or any other supplier occur, we shall be entitled to charge an administrative fee equal to the cost of the cancellation, to be deducted from the refunded amount.
If you wish to cancel your order, we will offer the following refunds:
1-3 days prior to departure = 20% Refund
4-7 days prior to departure = 50% Refund
8-14 days prior to departure = 90% Refund
15+ days prior to departure = 100% Refund
In certain situations, we may offer a higher refund.
Section 5 – Cancellation by Us
We shall notify you, at least 7 days prior to the scheduled departure date, if any arrangement cannot be finalised, needs to be changed by us or your reservation must be cancelled.
We may cancel the trip for reasons if we or our suppliers regard any of the following could lead to harm to participants: (a) adverse weather conditions; (b) If suppliers are unable to host the event for any reason; (c) civil unrest or terrorist attacks; (d) government or legislative actions; or (e) diseases and pandemics.
All tours are subject to a minimum group size (determined by us). If the minimum group size is not achieved at least 7 days before the scheduled departure date, we shall be entitled to cancel all reservations for the tour.
If we cancel the whole of the event for any reason, we shall provide a refund to you of the cost to us of the event. We shall be under no further liability to you for cancellation of the event or any part of it.
If we make a change to or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
Section 6 – Failure to Provide an Event
No refund, either in full or in part, will be made should a participant in one of our tours not attend one or more of the pre-planned events or activities.
If any service or event in the trip itinerary cannot be fulfilled, or changes must be made for reasons out of our control, we reserve the right to make reasonable changes to the itinerary. Any additional expenses or savings resulting from such changes will result in no refund or no additional charge.
If the change occurs during the trip, and should you reject our offer of an alternative service or activity, we shall not be obliged to refund you. If the changes to the itinerary are made prior to departure, we will notify participants of any changes, and should you reject our offer of an alternative service or activity, you may cancel your order with your money being refunded.
Section 7 – Terms and Conditions Relating to Packages
Any loss or damage to personal items during your trip is the responsibility of the customer. Sporting Holiday Group Ltd will take no responsibility for loss of any personal items unless it is a member of Sporting Holiday Group Ltd who is at fault for the loss of an item.
Accommodation, flights and activities are all specified in the Tour Package itinerary. Any additional activities in which the customer wants to participate in must be paid for by themselves.
Meals are not included with accommodation unless otherwise stated in the Tour Package itinerary. If accommodation does provide meals, we will work tirelessly to meet any dietary requests of any customer, but cannot guarantee these requests, with it depending on the accommodation provider. We accept no liability if our accommodation suppliers are unable to meet any customer dietary requests.
Section 8 – ATOL Scheme
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Section 9 – Our Obligations
We use expert knowledge and take great care when arranging our tours, making sure we are in accordance with all laws in relation to the event.
We work to ensure that all of the marketing communications contain the required accurate information regarding our tours, services, prices and promotions. All photographs we use on our website and throughout our social media are for marketing purposes and may not fully represent the product received.
Section 10 –Your Obligations
Each traveller is solely responsible for ensuring that their passport and other travel document are valid for the duration of the trip. This includes all necessary visas, permits, passes, licences, vaccinations, health certificates and/or other documents or approvals which may be required by the applicable governmental authorities of the destination country.
If a reservation must be cancelled because a traveller is unable to obtain a visa or any other travel document required, the relevant cancellation fee will apply. We shall not be responsible, under any circumstances, for any loss, damage, expense, should a traveller be deported or refused entry by the immigration authorities of any country.
It is the responsibility of travellers who are either pregnant or have an illness, to ensure that they have a doctor’s certification and clearance that they are fit to travel.
Participants in our trips shall always behave in a safe and responsible manner while on the trip. A breach of these obligations may lead to us cancelling certain activities within the tour, in which you shall not be entitled to any refund.
Section 11 – Errors, Accuracy, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on this website is inaccurate at any time without prior notice.
We undertake no obligation to update, amend or clarify information on the website. No update or refresh date will be applied on the website to indicate that information on the website has been modified or updated.
We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 12 – Pricing Policy
We may, from time to time, add additional discounts and other promotional forms to our packages.
Prices for our packages are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Section 13 – Confidentiality and Privacy
We comply with all relevant obligations under the Data Protection Act 1998, governing the collection, use, disclosure and care of your personal data.
We may take photographs and videos of travellers participating in our tours for our advertising. By purchasing a tour with us, all travellers are deemed to have consented to such collection and/or use of photographs and videos on our part. Any traveller who wishes to withdraw their consent may notify us at firstname.lastname@example.org, or tell one of our tour representatives.
Section 14 – Third Party Links
There may be third-party links on this site which may direct you towards websites that are not affiliated with us. We are not responsible for the content or accuracy on these sites, and we will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made on any third-party websites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 15 – Customer Feedback
We welcome feedback from our customers. If you wish to give feedback you can get in touch with us at email@example.com. Should you have a complaint while on tour, you should inform one of our representatives.
If at our request, you send certain feedback, creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use comments and ideas that you forward to us. We are and shall be under no obligation to: (a) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
Section 16 – Governing Law
These Terms and Conditions are written in accordance with the laws of The United Kingdom. The courts of The United Kingdom shall have jurisdiction with any disputes arising between you and us or our suppliers.
Section 17 – Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website for changes. Your continued use of or access to our website following any changes to these Terms and Conditions constitutes acceptance of those changes.
You can review the most current version of the Terms and Conditions at any time on this page.
Section 18 – Prohibited Uses
You are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to submit false or misleading information; (e) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of this website, other websites, or the Internet; (f) to collect or track the personal information of others; (g) to spam, phish, pharm, pretext, spider, crawl, or scrape; or (h) to interfere with or circumvent the security features of the website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
Section 19 – Contact Information
Questions about the Terms and Conditions should be sent to us at firstname.lastname@example.org